Intelligent Service Management

Features Intelligent Service Management

Service Desk app has been designed for Analysts and Self service users.Using the Service Desk mobile app, users can obtain Service catalogue, create a ticket and approve the ticket all from a mobile device.Using Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows.
This helps to reduce Mean-time-to-Resolution and enhance service efficiency there by improves customer satisfactionKey benefits of Service Desk App are: • Submit and view service requests and issues • View the Service catalogue • Attach an image to a ticket • Use speech-to-text feature to enter text • View existing filters created on Web interface • View personalized views of the tickets queue • Quickly take common actions with a tap • Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™Service Desk App is available on both Android and iOS devicesThis Service Desk App also can be called as Intelligent Service Management (ISM),Cloud Service Management (CSM) Intelligent Service Management™ app has been launched by ServiceAide™